Privacy Policy
Last updated: 23 July 2026.
1. Introduction
Welcome to Mansarda.me.
This Privacy Policy explains what personal data we collect, how we use it, how long we retain it, with whom it may be shared and what rights you have regarding your personal data. Personal data is processed in accordance with the applicable data protection laws of Montenegro and, where applicable, the European Union General Data Protection Regulation – GDPR. This Policy applies to the use of the mansarda.me website, including the online shop, customer accounts, contact forms, newsletter subscriptions and other features available through the website.
2. Who is responsible for your personal data?
The data controller is:
Communication Studio Cassiopeia d.o.o.
Jovana Popovića Lipovca bb
81000 Podgorica, Montenegro
Email: office@cs-cassiopeia.me
Mansarda is a publishing and retail brand through which printed and digital editions, books, stationery products and other related collections are presented and distributed. For any questions regarding the processing or protection of your personal data, you may contact us using the email address above.
3. What personal data do we collect?
Depending on how you use the website, we may collect the following categories of personal data:
Information you provide directly
This may include:
first and last name;
email address;
telephone number;
shipping and billing address;
city, postal code and country;
company information when purchasing on behalf of a legal entity;
username and information associated with your customer account;
messages submitted through the contact form or by email;
information provided when subscribing to the newsletter;
reviews, comments and other content you voluntarily publish;
special notes submitted with an order.
Please do not include sensitive personal data in free-text fields unless it is necessary for us to process your order or respond to your request.
Order and purchase information
When you make a purchase, we may process:
products you viewed, added to the cart or purchased;
order number, date, value and status;
selected payment and delivery method;
payment status;
information required for invoicing;
information relating to returns, complaints or order cancellations;
communications connected with your purchase.
Where payment is processed through an external payment service provider, Mansarda.me generally does not receive or store your complete payment card details. Such information is processed through the secure systems of the selected payment service provider in accordance with its own privacy policy.
Technical and website usage information
When you visit the website, certain information may be collected automatically, including:
IP address;
device type, operating system and internet browser;
approximate location derived from the IP address;
date and time of access;
pages and products viewed;
the source from which you arrived at the website;
clicks, interactions and visit duration;
cookie and similar technology identifiers;
technical logs required for security and troubleshooting.
4. How do we use your data?
We may use your personal data to:
receive, process and deliver your order;
collect payment and record payment status;
issue invoices and comply with accounting and tax obligations;
create and maintain your customer account;
provide shopping cart, wishlist and other website features;
respond to questions, messages, complaints and requests;
arrange returns, replacements or refunds;
send service messages relating to an order or account;
send newsletters and promotional messages where you have provided consent;
analyse website traffic and usage;
measure the effectiveness of campaigns and advertisements;
display more relevant advertising where you have accepted marketing cookies;
improve our content, products, functionality and customer experience;
protect the website, its users and our business from misuse, fraud and security threats;
comply with legal obligations and lawful requests from competent authorities.
5. Legal bases for processing
We process personal data only where an appropriate legal basis applies.
Performance of a contract
Information required to receive, process, charge for, deliver and, where applicable, return an order is processed for the performance of a purchase contract or to take steps before entering into a contract.
Without certain information, such as your name, contact details and delivery address, we may be unable to process your order.
Legal obligation
Certain information is processed and retained to comply with tax, accounting, consumer protection and other legal obligations.
Legitimate interests
We may process personal data on the basis of our legitimate interests in:
securing and protecting the website;
preventing fraud and misuse;
maintaining records of business communications;
improving our services and customer support;
establishing, exercising or defending legal claims.
When relying on legitimate interests, we take care to ensure that our interests do not override your rights and freedoms.
Consent
With your consent, we may:
send newsletters and promotional messages;
use analytics and marketing cookies;
use certain tools for campaign measurement and personalised advertising.
You may withdraw your consent at any time. The withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
6. Customer accounts
Creating a customer account may allow you to complete purchases more quickly, review previous orders, save addresses, manage a wishlist and use other website features. You are responsible for keeping your login details confidential. If you believe that someone has accessed your account without authorisation, please contact us at office@cs-cassiopeia.me. You may request the deletion of your account, except for information that we are required to retain to comply with legal obligations or protect legal claims.
7. Newsletters and marketing communications
We send newsletters and other promotional messages only to users who have voluntarily subscribed or where another lawful basis for such communication applies.
You can unsubscribe:
by selecting the unsubscribe link included in every promotional email; or
by sending a request to office@cs-cassiopeia.me.
Unsubscribing from the newsletter will not prevent us from sending service messages required to process an order, reset a password, secure your account or respond to your request. We may use specialised email service providers, such as Mailchimp or another appropriate service, to manage newsletter subscriptions and delivery.
8. Cookies and similar technologies
Mansarda.me uses cookies and similar technologies to ensure the proper operation of the website, maintain shopping cart contents, provide security, analyse website usage and support marketing activities.
Cookies may include:
Essential cookies: These cookies are required for the operation of the online shop, customer account, shopping cart, checkout process, security and storage of your preferences. Certain parts of the website cannot function correctly without them.
Functional cookies: These cookies allow the website to remember certain choices and provide enhanced functionality.
Analytics cookies: These cookies help us understand how visitors use the website, which pages and products they visit and whether they experience technical difficulties. For this purpose, we may use Google Analytics 4 and Google Tag Manager.
Marketing cookies: These cookies are used to measure campaign results, limit repeated advertisements, create audiences and display more relevant advertising. For this purpose, we may use the Meta Pixel and related services provided by Meta.
Analytics and marketing cookies are activated only after you provide consent through the cookie management banner, unless otherwise permitted by applicable law. You may change your choices through the Cookie Settings option available on the website. You may also control cookies through your browser settings, although disabling them may affect certain website features.
9. Who may receive your personal data?
We do not sell or rent your personal data.
We may share information, only to the extent necessary for a specific purpose, with the following categories of recipients:
hosting, website maintenance, development and technical support providers;
delivery companies and courier services;
payment service providers and banks;
accountants, tax advisers and legal advisers;
newsletter and email service providers;
analytics and marketing service providers, including Google and Meta, where you have provided the relevant consent;
security, anti-spam and fraud prevention service providers;
courts, public authorities or other competent institutions where disclosure is required by law;
other parties where necessary to protect our rights, users or third parties.
We require service providers to process personal data confidentially, securely and only in accordance with our instructions and applicable law.
10. International data transfers
Some service providers we use may process personal data on servers located outside Montenegro or the European Economic Area.
Where such transfers take place, we seek to use service providers that implement appropriate contractual, organisational and technical safeguards in accordance with applicable data protection requirements.
Additional information regarding processing by individual external services is available in their respective privacy policies and through the cookie settings on our website.
11. How long do we retain personal data?
We retain personal data only for as long as necessary for the purpose for which it was collected or as required by applicable law.
In general:
order, invoice and payment information is retained for the period required by accounting, tax and other legal obligations;
customer account information is retained while the account remains active or until you request its deletion;
correspondence and customer support requests are retained for as long as reasonably required to resolve the matter and protect potential legal interests;
newsletter information is retained until you unsubscribe or withdraw your consent;
information collected through cookies is retained according to the duration of the relevant cookie and the settings of the applicable service;
security and technical logs are retained for the period reasonably necessary to protect the security and stability of our systems.
Once information is no longer required, it is deleted, anonymised or securely restricted from further processing.
12. How do we protect your data?
We use reasonable technical and organisational measures designed to protect personal data from unauthorised access, loss, misuse, alteration or disclosure. These measures may include encrypted communications, access controls, backups, software updates, restricted permissions and security monitoring. However, no method of internet transmission or electronic storage can guarantee absolute security.
13. Your rights
Depending on the applicable legal basis and circumstances of processing, you may have the right to:
obtain confirmation as to whether we process your personal data;
request access to your personal data;
request the correction of inaccurate or incomplete information;
request the deletion of your personal data;
request the restriction of processing;
object to certain types of processing;
withdraw your consent;
request data portability where applicable;
lodge a complaint with the competent data protection authority.
To exercise your rights, please send a request to office@cs-cassiopeia.me.
To protect your information, we may request additional details required to verify your identity. We will respond within the period required by applicable law.
You also have the right to contact:
Agency for Personal Data Protection and Free Access to Information
Bulevar revolucije 11
81000 Podgorica, Montenegro
Email: azlp@azlp.me
14. Automated decision-making and profiling
Mansarda.me does not make decisions producing legal or similarly significant effects on users solely through automated processing. Where you accept marketing cookies, certain external services may analyse your interactions with the website to measure advertising, create audiences or display more relevant content. You may withdraw your consent for such processing by changing your cookie settings.
15. Children’s personal data
Products displayed on the website may be intended for children and families. However, purchases and the submission of personal information through the online shop should be completed by an adult, parent or legal guardian. We do not knowingly collect children’s personal data that is not necessary to provide a service. If you believe that a child has submitted personal information without appropriate authorisation, please contact us so that we can review and, where necessary, delete it.
16. External links and digital editions
The website may contain links to third-party websites, social networks, partners or separately operated digital editions. When you follow such a link, you leave Mansarda.me and the processing of personal data on the other website is governed by that website’s privacy policy. We are not responsible for the content, security or data processing practices of websites that we do not operate.
17. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to the website, our services, technology or applicable law. The updated version will be published on this page together with the date of the latest revision. Where appropriate, we may notify you of significant changes through another suitable communication channel.
18. Contact
For any questions, requests or complaints concerning privacy or personal data processing, please contact:
Communication Studio Cassiopeia d.o.o.
Jovana Popovića Lipovca bb
81000 Podgorica, Montenegro
Email: office@cs-cassiopeia.me