Delivery Policy
Moment of order acceptance
After placing an order, you will be notified of its status via the email address provided during the ordering process. The order is considered accepted by Communication Studio Cassiopeia d.o.o. only after we send you an email confirming its acceptance.
Delivery time
The usual delivery time is up to 3 business days from the moment the order is confirmed.
Orders received on Fridays, weekends or public holidays are processed on the next business day. Delivery times may be extended during holidays, periods of increased order volume or due to circumstances beyond our control.
The stated delivery times apply to deliveries within Montenegro.
Delivery delays
In the event of an unexpected delay, we will notify you using the contact details provided when placing the order.
If the order cannot be delivered within a reasonable additional period, you have the right to cancel the purchase. If the order has already been paid for, we will refund the amount paid in accordance with the selected payment method and applicable procedures.
Delivery cost
Ordered goods are delivered by courier service.
The delivery cost is EUR 3.50 for orders within Montenegro. Delivery within Montenegro is free for orders with a total value exceeding EUR 49.
Delivery costs are added to the price of the products and will be clearly displayed during the checkout process, before the order is confirmed.
In the case of an exchange that is not caused by an error on the part of the seller or by a damaged product, the customer bears the cost of returning and resending the goods.
Delivery of an order in multiple shipments
Depending on product availability, an order may be delivered in several separate shipments. Splitting the order in this way will not result in any additional delivery costs for the customer.
The customer may be informed in advance by email or telephone if an order is to be delivered in multiple shipments.
Delivery procedure
A person who is able to receive the shipment must be present at the delivery address.
The courier service will attempt to deliver the shipment in accordance with its delivery procedures. If the courier cannot find you at the specified address, they may contact you using the telephone number provided when placing the order to arrange a new delivery time.
If the shipment cannot be delivered after a repeated attempt, it may be returned to the sender. Resending such an order may be subject to additional delivery costs.
The customer is responsible for providing an accurate and complete delivery address, telephone number and any other information required for delivery.
Inspection of the shipment upon delivery
When receiving the shipment, you should visually inspect the package and check for any visible damage.
If you notice that the shipping packaging is significantly damaged and suspect that the contents may also be damaged, you have the right to refuse the shipment. Please notify us immediately by email at office@cs-cassiopeia.me.
Where possible, we recommend photographing the damage and asking the courier to record the condition of the shipment.
If the package shows no visible signs of damage, you may accept the shipment and sign the delivery receipt.
Any damage or other irregularity discovered after delivery should be reported in accordance with the applicable complaint and return policy.
Retail prices and special offers
The retail price is displayed next to each product on the website. Purchases made at promotional prices or under other special sales conditions are subject to the terms published on Mansarda.me.
Delivery costs, applicable discounts and the total order value will be shown to the customer before the order is finally confirmed.
Product availability
All products displayed on the website form part of the Mansarda.me offer, but this does not mean that they are available at all times.
If an ordered product is unavailable, we will contact you to agree on a replacement, partial delivery, waiting for the product to become available again or cancellation of the order.
If you have paid in advance for a product that cannot be delivered, we will refund the corresponding amount.
Accuracy of product information
We make every effort to ensure that product descriptions, photographs, prices and other information are accurate and up to date. However, we cannot guarantee that all information is complete and free from errors at all times.
Photographs are intended to provide an accurate representation of the products, but minor differences in colour, shade, dimensions or details may occur due to lighting, photography, screen settings or changes in production.
In the event of an obvious error in the price, description or availability of a product, we reserve the right to contact the customer before accepting the order in order to confirm the corrected information or cancel the order.
Contact
For questions regarding an order or delivery, you may contact us by email at: