Delivery Policy

After placing an order, you will be notified of its status via the email address you provided during the ordering process.
An order is accepted by Communication Studio Cassiopeia d.o.o. only after we send you confirmation of its acceptance by email.

The standard delivery time is 5 to 7 working days from the moment the order is confirmed.
Orders received on Fridays, during weekends or on non-working days are processed on the next working day. Delivery times may be extended during public holidays, periods of increased order volumes or due to circumstances beyond our control.
The stated delivery times apply to deliveries within Montenegro.

In the event of an unexpected delay, we will notify you using the contact details provided when placing the order.
If the order cannot be delivered within a reasonable additional period, you have the right to cancel the purchase. If the order has been paid for in advance, we will refund the amount paid in accordance with the payment method and applicable procedures.

Delivery in Podgorica costs EUR 2 and is paid directly to the delivery person.
For other cities in Montenegro, delivery is charged according to the current price list of the Post of Montenegro / courier service and is paid directly to the delivery person.
Shipping outside Montenegro is currently not available.
Delivery costs are added to the price of the products and will be clearly displayed during the ordering process, before the order is confirmed.
In the event of an exchange of goods that is not due to an error by the seller or damage to the product, the costs of returning and resending the goods are borne by the customer.

Depending on product availability, an order may be delivered in several separate shipments. Such division of an order will not result in additional delivery costs for the customer.
The customer may be notified in advance of the possibility of delivery in multiple shipments by email or telephone.

A person who can accept the shipment must be present at the delivery address.
The courier service will attempt to deliver the shipment in accordance with its delivery rules. If the courier cannot find you at the specified address, they may contact you using the telephone number provided when placing the order to arrange a new delivery time.
If the shipment cannot be delivered after a repeated attempt, it may be returned to the sender. Resending such an order may incur additional delivery costs.
The customer is responsible for providing an accurate and complete address, telephone number and other information required for delivery.

Upon delivery, you should visually inspect the package and check for any visible damage.
If you notice that the shipping packaging is significantly damaged and suspect that the contents of the shipment have also been damaged, you have the right to refuse delivery. Please notify us immediately by email at office@cs-cassiopeia.me.
We recommend that, where possible, you photograph the damage and ask the courier to record the condition of the shipment.
If there is no visible damage to the package, you may accept the shipment and sign the delivery confirmation.
Any damage to the product or other irregularity identified subsequently should be reported in accordance with the rules on complaints and returns.

The retail price is stated alongside each product on the website. Products purchased at promotional prices or with other special sales benefits are purchased in accordance with the terms published on Mansarda.me.
Delivery costs, any applicable discounts and the total order amount will be displayed to the customer before final confirmation of the order.

All products displayed on the website form part of the Mansarda.me range, but this does not mean that they are available at all times.
If an ordered product is unavailable, we will contact you to agree on a replacement, partial delivery, waiting until the product becomes available again, or cancellation of the order.
If you have paid in advance for a product that cannot be delivered, we will refund the corresponding amount.

We aim to ensure that product descriptions, photographs, prices and other product information are accurate and up to date. However, we cannot guarantee that all information is complete and error-free at all times.
Photographs are intended to provide a faithful representation of the products, but minor differences in colour, shade, dimensions or details may occur due to lighting, photography methods, screen settings or changes in production.
In the event of an obvious error in the price, description or availability of a product, we reserve the right, before accepting the order, to contact the customer to confirm the amended information or cancel the order.

Contact: For questions regarding your order or delivery, you can contact us by email at: office@cs-cassiopeia.me.